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1z0-1038-22 Exam Dumps - Oracle Service Center 2022 Implementation Professional

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Question # 4

Your customer would like to send a communication about a product that is applicable only to its user base in the USA.

Which three actions should you perform?

Create a broadcast survey.

Add the report in step (c) to the Audience tab in the Included section.

Create a segment of contacts whose contact home country is USA.

Create a report of contacts whose contact home

Add the segment in step (d) to the Audience tab in the Included section.

Create a transactional survey.

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Question # 5

You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.

What should you use?

configuration settings

business rules

proactive chat widget

syndicate chat widget

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Question # 6

Which Oracle Service Cloud capability can assign chats based on language and product skills?

Advanced routing

Business rules

Syndicated chat

Engagement engine

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Question # 7

Your customer has â€œGoldâ€ level SLAs being applied to certain organizations according to organization rules.

After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.

You modify the â€œGoldâ€ SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.

Based on this scenario, which statement is correct?

You have not activated the rules so the updated SLAs are not being applied.

Your site has been corrupted with the â€œGoldâ€ SLA.

Updating the SLA will not automatically update the organization's SLA instance.

The SLA reports will need to be modified to use the new SLA.

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Question # 8

How frequently does Oracle release a new version of a product?

Once in four months

Once in six months

Once in three months