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  4. 3314 - Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
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3314 Exam Dumps - Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

Question # 4

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

A.

HTML

B.

IMAP4

C.

SMPP

D.

POP3

E.

HTTP

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Question # 5

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A.

A campaign is a group of agents assigned to a specific job/task.

B.

A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

C.

A campaign is a strategy defining when to best contact contacts.

D.

A campaign is a collection of customer names, telephone numbers, and e-mail addresses.

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Question # 6

Which three roles are "templated" roles in Avaya Aura® Experience Portal (AAEP)? (Choose three.)

A.

Auditor

B.

Security Manager

C.

Supervisor

D.

User Manager

E.

Privacy Manager

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Question # 7

Which EPM web page is used to specify the report data to be collected from an MPP and for how long the data will be stored?

A.

Report DB Settings

B.

Report Data Configuration

C.

MPP Servers

D.

EPM Servers

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Question # 8

In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)

A.

You can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds.

B.

You can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite.

C.

You can monitor based on call volumes within skills in either the Avaya Aura(R) Contact Center or Call Center Elite.

D.

If you disable the skill for pacing, while the skill-based campaign is running, the changes take effect immediately on the running campaign.

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Question # 9

An administrator is configuring a Proactive Outreach Manager system for integration with Workforce Optimization.

On which configuration page can this be done?

A.

Configuration > POM Zone Configuration

B.

Configuration > POM servers

C.

Configuration > POM Zone Licenses

D.

Configuration > Global Configurations

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