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33810X Exam Dumps - Avaya Aura Contact Center Solution Design Exam

Question # 4

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A.

Avaya Enhanced Contact Recording

B.

Avaya Contact Recording

C.

Avaya Contact Recording Advanced

D.

Avaya Basic Contact Recording

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Question # 5

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

A.

Different Presence client software are supported on Avaya Agent Desktop.

B.

Agent Desktop does not support co-resident Skype for Business client software.

C.

Microsoft Lync Server are not supported.

D.

Microsoft Skype Server are not supported.

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Question # 6

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

A.

Co-Browsing Snap-In

B.

Web Chat Snap-In

C.

Presence Snap-In

D.

Context Store Snap-In

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Question # 7

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A.

Avaya IXâ„¢ Workforce Engagement

B.

Avaya Control Manager

C.

Avaya IXâ„¢ Workspaces

D.

Avaya Breeze® Platform

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