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7492X Exam Dumps - Avaya Aura® Call Center Elite Support Exam

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Question # 9

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

A.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C.

The log file includes the name of the processes, the system where the process is running, and the process ID

D.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

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Question # 10

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

A.

Agent Average Speed of Answer

B.

Selection strategy for the active VDN

C.

Oldest call waiting

D.

Availability of the agents

E.

Estimated Wait Time (EWT)

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Question # 11

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.

Which three core server applications require manual configuration during the installation process? (Choose three.)

A.

Media Director

B.

Call Routing Server

C.

Interaction Data Server

D.

Web Chat for IIS

E.

Email Media Store

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Question # 12

Given the following conditions:

  • In the Business Advance configuration
  • During agent surplus conditions
  • WHEN agents are available
  • The agent selection method is PAD

When a call arrives, how will the Communication Manager interpret the highest priority calls?

A.

As the highest skill level agent with the lowest occupancy

B.

As the agent with the lowest ratio of adjusted work time and target allocation for the skill

C.

As the highest skill level, most idle agent

D.

As the most idle agent, without regard to skill level

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