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Latest 2024 Syllabus Topics Included
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Updated : 18-Dec-2024
QA : 135 Answers With In-Depth Explanation

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GCP-GCX Question and answers Include

Total Questions: 135 Q&A's

Single Choice: 104 Q&A's

Multiple Choice: 31 Q&A's

Genesys GCP-GCX Exam Dumps - Valid Questions Answers

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GCP-GCX Questions and Answers

Question # 1

Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Average Handle Time

Average Speed of Answer

After Call Work

Average Talk Time

Question # 2

Genesys Cloud CX Voice is __________.

A third-party service that provides external Phone Trunks.

A help bot that is available within Genesys Cloud CX chat.

Another name for Genesys Cloud CX.

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Question # 3

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

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FAQs for Genesys GCP-GCX Exam Dumps

What is Genesys GCP-GCX exam?

The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a certification exam that validates your expertise in Genesys Cloud CX. It covers various aspects such as Contact Center Administration, Implementation, and Reporting and Analytics.

What is the format of Genesys GCP-GCX exam?

The Genesys GCP-GCX exam consists of 55 questions, including multiple-choice, multiple-select, and true/false questions. The exam duration is 120 minutes, and it is conducted in English.

What is the Genesys GCP-GCX exam focused on?

The Genesys GCP-GCX exam focuses on the Genesys Cloud CX platform, including ACD and Supervisor Tools, Roles, Permissions, Divisions, Architect and Scripting, Outbound Dialing, Quality Management, and Workforce Management.

What is the worth of taking the Genesys Cloud CX GCP-GCX exam?

Earning the Genesys Cloud CX GCP-GCX certification demonstrates your proficiency in managing and implementing Genesys Cloud CX solutions, enhancing your career prospects and credibility in the field of cloud-based contact center solutions.

What is the passing score for the Genesys GCP-GCX exam?

The passing score for the Genesys GCP-GCX exam is 65%.

What is the difference between Genesys GCP-GCX and GCX-ARC certification exams?

The GCP-GCX Exam is a consolidated certification covering multiple areas of Genesys Cloud CX, while the GCX-ARC Exam focuses specifically on the Architect module of Genesys Cloud CX.

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Valid4sure offers a comprehensive range of study materials, including GCP-GCX PDF Exam, testing engines, and study guide. These materials are designed to help candidates fully prepare for the exam with GCP-GCX real questions, dumps, and expert-verified content.

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