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Latest 2024 Syllabus Topics Included
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Updated : 17-Nov-2024
QA : 80 Answers With In-Depth Explanation

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Free ITIL-DSV Download Demo

ITIL-DSV Question and answers Include

Total Questions: 80 Q&A's

Single Choice: 80 Q&A's

ITIL ITIL-DSV Exam Dumps - Valid Questions Answers

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ITIL-DSV Questions and Answers

Question # 1

Which of the following is an advantage of a user community?

Super users are always available to help out users.

Peer support will reduce the risk of privacy violations.

Demand for user support decreases from the service provider.

A user community does not require any interference from the service provider.

Question # 2

A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time and the proposed functionality was not included in design then.

Which practice includes activities which could have helped to avoid this situation?

Portfolio management

Service catalogue management

Business analysis

Service desk

Question # 3

Which statement about the reporting of service outcomes and performance is CORRECT?

Return on investment (ROI) should be mapped to customer outcomes

Customer satisfaction feedback should be mapped to service provider outcomes

IT component scorecards should be mapped to service provider outcomes

Service performance metrics should be mapped to customer outcomes

View More ITIL-DSV Questions

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