HP2-I47 Exam Dumps - Selling HP PS Lifecycle Services 2023

The optimal time to engage with a customer regarding renewal of an HP Care Pack is A. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process.

HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

However, HP Care Pack Services are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must renew their HP Care Pack Services before they expire to avoid any gaps in coverage or service delivery12.

The sales process for renewing an HP Care Pack can take several weeks or months, depending on the customer’s needs, preferences, and budget. It may involve activities such as assessing the customer’s current and future device requirements, identifying the best HP Care Pack options for their devices, negotiating the terms and conditions of the renewal contract, and registering the renewed HP Care Pack Services3.

Therefore, it is advisable to engage with the customer regarding renewal of an HP Care Pack at least six months before the existing Care Pack Services expire. This can help ensure a smooth and timely renewal process and avoid any service interruptions or issues3.

If you want to help the customer renew their HP Care Pack Services, you can use the HP Care Pack Finder tool on the HP website4 or contact an HP representative for more details or assistance.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: [HP Care Pack Renewal] 4: HP Care Pack Central

The three hardware-enforced commands provided by HP Wolf Protect and Trace are Find, Lock, and Erase12.

• Find: This command allows the user to locate the device on a map, even if it is turned off or disconnected from the internet. It uses a combination of GPS, Wi-Fi, and cellular signals to pinpoint the device’s location12.
• Lock: This command allows the user to lock the device at the BIOS level, preventing unauthorized access to the device and its data. It also displays a custom message on the device screen, such as contact information or a reward offer12.
• Erase: This command allows the user to erase the device’s data, including the operating system, applications, and files. It also renders the device unusable until it is reinstalled with a new operating system12.

These commands are powered by HP TechPulse, an automation platform that delivers world-class services through meaningful insights. They can be initiated and approved by the user or an authorized administrator through a web portal or a mobile app12.

1: HP Business PCs - HP Wolf Protect and Trace FAQ | HP® Customer Support 2: HP Wolf Security - Endpoint Security Solutions | HP® Official Site

The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization’s IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.

The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.

If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.

The two benefits that the IT manager should include in the company’s proposed sustainability plan are C. Visibility and control over changing technology will enable the businesses to meet the technology demands of the future and D. A current trend has shown that employees will stay with an environmentally responsible company long-term.

These benefits are supported by the information contained in the web search results:

• Visibility and control over changing technology will enable the businesses to meet the technology demands of the future. This benefit is related to the need for IT to adapt to the hybrid work model and provide solutions that can optimize device management, security, performance, and sustainability. For example, one of the web search results states that “HP Manageability Services help IT simplify and improve end user device management and deliver a better employee experience across endpoint devices and applications. They provide multi-vendor, multi-OS device monitoring and management solutions, powered by the HP TechPulse analytics platform” 1. Another result states that “HP Wolf Protect and Trace is a service that helps protect devices from cyberattacks and recover them if they are lost or stolen. It uses HP TechPulse to monitor device security posture, detect threats, and enable remote actions such as lock, wipe, or locate” 2. These examples show how IT can leverage HP solutions to gain visibility and control over changing technology and meet the future needs of the hybrid workforce.
• A current trend has shown that employees will stay with an environmentally responsible company long-term. This benefit is related to the positive impact of hybrid work on employee retention and engagement. According to one of the web search results, “more than a dozen peer-reviewed studies have confirmed that employees prefer working for organizations that take environmental sustainability seriously. In fact, according to a recent study conducted by GHD, a global professional services advisory firm, 30% of Americans indicated their employer’s sustainability practices impacted their decision about whether to work for them, and they would consider green credentials when choosing a future employer” 1. Another result states that “recent studies suggest that 61% of employees want to work from home at least three days per week moving forward, and 21% want to work entirely remote” 1. These statistics indicate that employees value working for companies that support their preferences for hybrid work and environmental sustainability.