ISO20KF Exam Dumps - ISO / IEC 20000 Foundation

the ITIL processes in scope

the Management System in scope

the sections of the standard in scope

the services in scope

Rules governing the handling of variances against budgets

The charging mechanism

The costs of the Underpinning Contracts (UCs) over a fixed period

The percentage of 'hidden' end-user costs

How much the service costs compared to other providers of the service

How much the service costs divided by an average of evaluation scores

How well the service meets customer and user expectations

The number of people purchasing that service

A top-down approach whereby the management of the organization strongly and visibly

enforces the implementation

Buy-in specifically from the levels in the organization which will be operationally involved in IT

Service Management activities

The appointment of a specialist department responsible for the development of the process

structures

The involvement and commitment of personnel at all levels in the organization from

operational staff to top management

It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

It defines the requirements to be satisfied in a certification audit.

It helps to decide on the requirements that need to be verified within the scope of a supply agreement.

It provides a yardstick for the design of a Total Quality Management System.