Which is the objective of service measurement?
To demonstrate compliance with laws, regulations and contractual commitments
To enable service providers to manage the performance capabilities of underpinning service elements
To enable the consumer to understand the costs of providing the service
To quantify and qualify the results or outcomes provided by a service
The Define stage of the VeriSMâ„¢ model produces a definition of what good service looks like.
During which process does this activity take place?
Create the service blueprint
Create the solution
Define consumer needs
Gather requirements
What is a key benefit of cloud?
Enhanced internal communication
Increased quality of the infrastructure
Increased speed of infrastructure service
Reduced operating risks