1z0-1037-22 Exam Dumps - Oracle Knowledge Management 2022 Implementation Professional

Dashboards are particularly useful for managers who need to view a wide range of data from different reports. Using dashboards eliminates the needto open a large number of reports individually.

When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.

References:

https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

Knowledge Advanced uses Products and Categories hierarchies that you define for your Service Cloud environment, and automaticallysynchronizes any changes you make to the Product hierarchy.

You manage users through roles, which control the level of management access you have to Knowledge Advanced, the general authoring abilities you have on a particular Content Type, and what tasksyou can perform in a workflow. Users are assigned either Console roles or Web roles.

References:

Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, pages 28, 45

You can define rollup levels in a report to group data beneath headings in the report. You can add additional rollup levels to further break down the data under each heading by grouping data under sub-headings.

Usingrollups, you can group rows in a report that share the same value in the columns you select for the rollup levels. For example, you could add rollups to an incident report to group incidents by their status, and then add an additional rollup level to groupthe incidents that have the same status by their assigned staff account.

References:

https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133175

An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in ascheduled report meets the exception criteria.

References:

https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/topichead.htm#FAMUGevent