1z0-1064-22 Exam Dumps - Oracle B2B Service 2022 Implementation Professional

An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

The configured frequency to retrieve emails is too long.

Incoming messages have a custom filter.

Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the “Accounts” category and deselect the “Active” Column.

In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Silver Accounts” Category and expand it, click the “Inactive” button.

In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Gold Accounts” and “Basic Accounts” child categories and click the “Inactive” button.

In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Silver Accounts” child category and deselect the “Active” Column.

Modify the default values in the Capacity fields for the channels.

Select the Manage Capacities task.

In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.

In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Add images as the productimage will not be pulled from Engagement Cloud.

Add the Product object to your DCS application.

Add product ID(s) to the database component.

Configure products groups and product items in Engagement Cloud.

Make them available to external users by giving them access to the internal “My Knowledge” page.

Make them available externally to customers via My Digital Customer Service (DCS).

Make them availableto employees and agents via My Knowledge.

Make them available internally to agents as part of the Service Request Knowledge Panel.

Make them available for users with the “Knowledge Analyst” and “Knowledge Manager” roles only.