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  4. 3312 - Avaya Aura® Contact Center Administration Exam

3312 Exam Dumps - Avaya Aura® Contact Center Administration Exam

Question # 4

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.

If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.

Which section of script would accomplish this scenario?

A.

ASSIGN1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN15

VALUE 2: GIVE RAN16

VALUE 3: GIVE RAN 17

DEFAULT:

ENDWHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

B.

ASSIGN 1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT:ASSIGN 0 TO loop_counter_cv

END WHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

C.

ASSIGN 1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT: ASSIGNloop_counter_cv + 1TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE wait_loop

D.

SECTION wait_loop

ASSIGN 1 TO loop_counter_cv

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT:ASSIGN loop_counter_cv + 1 TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE wait_loop

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Question # 5

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

3. If the call is not queued and the skillset is in service. It must be re-queued.

What is the proper script syntax to accomplish this requirement?

A.

Section wait_loop

IF NOT QUEUED THEN

IF OUT OF SERVICE SKILLSET automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_stlll_busy_ran_gv

WAIT 30

EXECTUTE wait_loop

B.

Section wait_loop

IF NOT QUEUED THEN

IF NOT OUT OF SERVICE automotive THEN

QUEUE TO SKILLSET automotive

WAIT 2

ELSE

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_bu5y_ran_gv

WAIT 30

EXECTUTE wait_loop

C.

Section wait_loop

IF QUEUED AND IF OUT OF SERVICE automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_busy_ran_gv

WAIT 30

EXECTUTE wait_loop

D.

Section wait_loop

IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_ran_gv

WAIT 30

EXECUE walt_loop

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Question # 6

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

A.

The user would not be able to access the Audit Trail from the Launchpad.

B.

The user would not be able to acquire Control Directory Numbers (CDN).

C.

The user would not be able to create new administrative users.

D.

The user would not be able to configure new agents.

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Question # 7

A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.

How would the customer assign the agents to the skillset?

A.

Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

B.

Assign the new skillset to those agent's partition.

C.

Use the skillset window from the skillset view to assign multiple agents.

D.

Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

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Question # 8

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

A.

The only way to add a skillset is through the Configuration Component.

B.

It can be added through the Application Variable folder in the Orchestration Designer tool.

C.

It can be added through the Applications folder in the Orchestration Designer tool.

D.

It can be added through the Application Manager Data folder In the Orchestration Designer tool.

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Question # 9

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

A.

Create a new skillsets.

B.

Delete a supervisor.

C.

Add a skillset to a script.

D.

Schedule an Agent to Skillset assignment.

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