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Questions came word by
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3313 Questions and Answers

Question # 1

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

A.

Contact Summary

B.

Configuration

C.

Agent Performance

D.

Call-by-Call

Question # 2

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

A.

The agent’s web browser is not set for the correct character encoding.

B.

.NET 3.5 Service Pack 1 is not installed on the agent’s computer.

C.

Internet Explorer is not set as the default browser on the agent’s computer.

D.

The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia (CCMM).

Question # 3

When troubleshooting an Avaya Aura® Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

A.

SMMC System Tray > HA Cluster information

B.

SMMC System Tray > Database information

C.

SMMC System Tray > General information

D.

SMMC System Tray > System information

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