3313 Exam Dumps - Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Question # 4

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

AAMS SIP message logs

Network SIP message logs

CCMS_ASM message logs

CCMS SIP message logs

Full Access

Question # 5

The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.

What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

Ngen

servicing

service control Manager

Full Access

Question # 6

nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.

Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)

nslookup displays the fully-qualified Hostname and IP Address of the Target

Run nslookup from the Windows command line

nslookup displays the server Hostname and IP Address

Run nslookup from Windows > Apps > Services

Full Access

Question # 7

When troubleshooting an Avaya AuraÂ® Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

SMMC System Tray > HA Cluster information

SMMC System Tray > Database information

SMMC System Tray > General information

SMMC System Tray > System information

Full Access

Question # 8

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

Contact Summary

Configuration

Agent Performance

Call-by-Call

Full Access

Question # 9

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

The agentâ€™s web browser is not set for the correct character encoding.

.NET 3.5 Service Pack 1 is not installed on the agentâ€™s computer.

Internet Explorer is not set as the default browser on the agentâ€™s computer.

The agent has not been granted â€œopen E-mail Attachmentsâ€ rights in Contract Center multimedia (CCMM).

Full Access