Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?
To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be
checked? (Choose two.)
After a new implementation the customer began to experience dropped calls and an ‘all lines busy’ error
condition. The carrier confirmed their service was operational and all lines tested came back good. After
contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?
When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…â€
instead of the users named followed by “please enter your password…â€.
After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura®
Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into
AAM.
How can this problem be fixed?
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?