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72301X Exam Dumps - Avaya Aura Communication Applications Support Certified

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Question # 9

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

A.

when the customer issue is not service affecting

B.

when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

C.

when the issue for the customer is intermittent

D.

when the issue is a common one resolved through an upgrade

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Question # 10

Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

A.

With SBCE, Remote Workers must use a different dial plan to Office Workers.

B.

With SBCE, Remote Workers have less telephone features available compared to Office Workers.

C.

With SBCE, Remote Workers no longer need to use Virtual Private Network (VPN).

D.

With SBCE, Remote Workers have to come to the office to get new firmware on their phones.

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Question # 11

To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be

checked? (Choose two.)

A.

application

B.

configured certificates

C.

cluster status

D.

licensing status

E.

installation status

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Question # 12

After a new implementation the customer began to experience dropped calls and an ‘all lines busy’ error

condition. The carrier confirmed their service was operational and all lines tested came back good. After

contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.

Which pre-implementation step was omitted?

A.

properly sizing trunk capacity

B.

interoperability testing

C.

upgrading the circuits

D.

correct licensing specifications

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Question # 13

When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…”

instead of the users named followed by “please enter your password…”.

After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura®

Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into

AAM.

How can this problem be fixed?

A.

Change clid-numbering 0 SAT form to send the correct CLID.

B.

Using AAM web GUI access Administration > Messaging > Telephone Integration, write a caller ID

modification rule to correct the incoming CLID format.

C.

In Session Manager, configure a DigitConversionAdapter with ‘fromto=true’ to update the ‘Form’ header as well as the P-asserted-identity, and link it to the AAM SIP Entity.

D.

Having identified the trunk group from Avaya Aura® Communication Manager (CM) to AMM is public,

change public-unknown-numbering 0 SAT form, to send the correct CLID.

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Question # 14

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

A.

Install a patch to fix the problem.

B.

Praise individuals for contribution.

C.

Implement a solution.

D.

Update the Knowledge Management database.

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