7392X Exam Dumps - Avaya Aura Call Center Elite Implementation Exam

Question # 4

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

MOD10

ADD

CATR

SEL

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Question # 5

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

Configure an announcement using the extension 5003.

Configure a dial plan with a 4-digit extension that begins with 5.

Configure a dial plan with a 4-d|git feature access code.

Record an announcement.

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Question # 6

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

When the station has Auto Answer enabled

When the telephone extension is configured on the station form

When the agent's login ID Is administered in the switch

When the agent logs in at that extension

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Question # 7

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.

Which statement is true about this scenario?

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

BCMS generates Split Reports and not Skills Reports.

BCMS does not support all Call Center Elite features.

BCMS is only offered for customers with a Basic Call Center package.

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Question # 8

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.

Which command would you use to do this?

List trace trunk

Monitor bcms hunt group

List trace vdn

Monitor bcms trunk

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Question # 9

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

Variable in Vectors

Adjunct Routing

Forced Agent Logout from the After Call Work (ACW) mode

Redirection on No Answer (RONA)

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