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Questions came word by
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7492X Questions and Answers

Question # 1

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.

Which three core server applications require manual configuration during the installation process? (Choose three.)

A.

Media Director

B.

Call Routing Server

C.

Interaction Data Server

D.

Web Chat for IIS

E.

Email Media Store

Question # 2

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

A.

Agent Average Speed of Answer

B.

Selection strategy for the active VDN

C.

Oldest call waiting

D.

Availability of the agents

E.

Estimated Wait Time (EWT)

Question # 3

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

A.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C.

The log file includes the name of the processes, the system where the process is running, and the process ID

D.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

FAQs for Avaya 7492X Exam Dumps

What is the Avaya 7492X exam?

The Avaya 7492X exam, also known as the Avaya Aura Call Center Elite Support exam, assesses your knowledge and skills related to Avaya Aura Call Center Elite features, configuration and troubleshooting.

What is the format of the Avaya 7492X exam?

The Avaya 7492X exam is a computer-based test delivered at Pearson VUE testing centers. It typically consists of multiple-choice and multiple-answer questions.

What is the Avaya 7492X exam focused on?

The Avaya 7492X exam covers a wide range of topics related to Avaya Aura Call Center Elite, including:

  • Architecture and components
  • Call routing and distribution
  • Interaction Management (ICM)
  • Self-service solutions
  • Reporting and analytics
  • System administration and troubleshooting

What are the prerequisites for the Avaya 7492X exam?

There are no specific prerequisites for the Avaya 7492X exam. However, having a solid understanding of Avaya Aura Call Center Elite concepts and experience working with Avaya solutions is beneficial.

How can I renew my Avaya 7492X certification?

The Avaya 7492X certification has a validity period of three years. To renew, you'll need to pass a recertification exam.

How to prepare for the ACSS - 7492 certification exam?

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