7492X Exam Dumps - Avaya Aura® Call Center Elite Support Exam
Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A�
A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.
Which statement Is true?
Which vector object can replace the Time of day (TOD) global Vector Variable?
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)
When a customer generates a TTrace log file there are specified components in each line item of the log file.
Which data do these components include?
Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)
A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.
Which three core server applications require manual configuration during the installation process? (Choose three.)
Given the following conditions:
- In the Business Advance configuration
- During agent surplus conditions
- WHEN agents are available
- The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?