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7492X Exam Dumps - Avaya Aura® Call Center Elite Support Exam

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Question # 4

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A.

876549432

B.

3876

C.

9432

D.

87654

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Question # 5

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

A.

Business Advocate can exist with FAS enabled.

B.

SLM can exist without EAS enabled.

C.

The Business Advocate feature and SI M cannot co-exist on the same system.

D.

The Business Advocate feature con run on the same system that has SLM configured.

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Question # 6

Which vector object can replace the Time of day (TOD) global Vector Variable?

A.

Vector Routing Table

B.

Business Schedule Table

C.

Service Hours Table

D.

Policy Routing Table

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Question # 7

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

A.

Reserve Agents

B.

Weighted Advance Time

C.

Dynamic Queue Position

D.

Greatest Need

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Question # 8

Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

A.

Integrated Data Server

B.

Application Management Server

C.

License Director Server

D.

XML Server

E.

Media Director

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