The primary tool for configuring an Avaya IP Office system is IP Office Manager (Option B). This Windows-based application allows administrators to set up users, extensions, trunks, hunt groups, and system-wide settings. Option A (Voicemail Pro) is for voicemail administration, Option C (SoftConsole) is a call-handling tool for receptionists, and Option D (one-X Portal) is an end-user productivity application—none of these are used for system configuration.References: Avaya IP Office Manager Administration Guide.
Question # 18
What is the purpose of the IP Office "Line Group ID"?
The "Line Group ID" in IP Office groups trunks (e.g., SIP, PRI) for call routing purposes (Option B), used in ARS (Automatic Route Selection) or short codes to direct outgoing calls. Option A is unrelated to trunks, Option C applies to extensions, and Option D is for hunt groups—not line groups.References: Avaya IP Office Trunk Configuration Guide.
Question # 19
What is the purpose of the IP Office Server Edition Secondary Server?
The Secondary Server in IP Office Server Edition is designed to act as a failover for the Primary Server (Option B), ensuring resilience. If the Primary Server fails, the Secondary takes over call processing and management, maintaining service continuity. Option A is incorrect as capacity is expanded via Expansion Systems, not the Secondary Server. Option C is false because voicemail is typically handled by Voicemail Pro, which can run on either server or a separate system. Option D is incorrect as SIP trunking is managed by the Primary Server or Expansion Systems, not specifically the Secondary Server.References: Avaya IP Office Server Edition Resilience Configuration Guide.
Question # 20
Which feature provides automatic call distribution to a group of users?
Hunt Groups (Option A) distribute incoming calls to a defined group of users based on rules (e.g., sequential, rotary). Option B (Call Pickup) answers others’ calls, Option C (Short Codes) is for dialing, and Option D (Voicemail Pro) is for voicemail, not call distribution.References: Avaya IP Office Hunt Group Configuration Guide.
Question # 21
Which license enables the one-X Portal application for a user?
The one-X Portal is a web-based application providing call control, IM, and presence. It is enabled by multiple user profiles: Option A (Office Worker), Option B (Power User), and Option C (Teleworker), depending on the user’s role, making Option D ("All of the above") correct. Each profile includes one-X Portal access with varying additional features.References: Avaya IP Office one-X Portal User Guide, Licensing Guide.
Question # 22
Which license is required to enable SIP trunking on IP Office?
SIP trunking on IP Office requires the "SIP Trunk Channels" license (Option A), which allocates a specific number of simultaneous SIP trunk calls. This license is separate from endpoint or user licenses. Option B (IP Endpoint) is for IP phones, Option C (Power User) is for advanced user features, and Option D (Voicemail Pro) is for voicemail, none of which enable SIP trunks.References: Avaya IP Office Licensing Guide.
Question # 23
For maximum capacity without a 4-port expansion card, how many external expansion modules may be added to an IP500 V2?
The Avaya IP Office IP500 V2 is a control unit that supports external expansion modules to increase capacity for trunks and extensions. Without a 4-port expansion card, the IP500 V2 supports up to 8 external expansion modules. Each module can provide additional ports for analog phones, digital stations, or trunks (e.g., DS16, DS30, or analog trunk modules). The limitation of 8 is due to the system’s backplane and power capacity without additional expansion hardware. Option A (4) is too low, Option C (14) exceeds the maximum even with a 4-port card (which allows up to 12), and Option D (18) is not supported under any configuration.References: Avaya IP Office IP500 V2 Installation Manual, Capacity Guidelines.
Question # 24
Which license enables the Avaya IP Office Teleworker feature?
The "Teleworker" license (Option B) enables features for remote deskphone users, such as VPN phone support. Option A (Power User) is for mobility/softphones, Option C (Office Worker) for one-X Portal, and Option D (Mobile User) is not a standard license.References: Avaya IP Office Licensing Guide.