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QA: 56 Answers With In-Depth Explanation
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SIAMP PDF Exam (Downloadable)
Latest 2024 Syllabus Topics Included
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Updated : 18-Dec-2024
QA : 56 Answers With In-Depth Explanation
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SIAMP Question and answers Include

Total Questions: 56 Q&A's
Single Choice: 56 Q&A's

Exin SIAMP Exam Dumps - Valid Questions Answers

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SIAMP Questions and Answers

Question # 1

ZYX has experienced a failure in their finance system leading to the delay of an invoicing run, a resulting temporary cash flow problem, and a breach of the service level for the end-to-end service.

Investigations show that this was caused by a change implemented by NETSCO A change request had been raised but not yet authorized As the NETSCO engineer thought it was urgent, they implemented the change without following the appropriate change processes to obtain authorization.

What is the most appropriate course of action the service integrator should take?

A.

Create a service improvement initiative for the treatment of emergency changes

B.

Impose service credits on NETSCO to compensate for the service level failure

C.

inform the management of NETSCO and let them deal with it as an operational matter

D.

introduce a service level target on changes implemented outside of the change control process

Question # 2

ZYX is initiating their NEWGEN SIAM transition project As part of the early planning, ZYX identifies key activities and milestones that must be included in the project plan.

What would be the best approach for ZYX to take in designing their SIAM governance framework?

A.

Define a framework of formally appointed governance boards with clearly documented terms of reference to act as decision making bodies, made up of representatives from all divisions of ZYX

B.

Ensure that the future service integrator's contract includes responsibility for establishing a governance framework that describes how the SIAM ecosystem will be managed and operated

C.

Establish a working group with representation from all ZYX divisions to review existing policies and practices, then define a framework of policies, standards processes, roles and structural elements

D.

Update the responsibilities of the IT Steering Group to include responsibility for ensuring that the SIAM ecosystem is implemented in accordance with defined plans and objectives

Question # 3

What best describes ZYX's strategic drivers for transitioning to a SIAM model?

A.

To enable the design implementation operation and improvement of integrated end-to-end services

•To ensure that these services are aligned with the ZYX corporate objectives, and allow problematic legacy systems to be retired

B.

To reduce the overhead and cost of managing an increasing number of service providers across the different ZYX companies

-To reduce the incidence of contract overlap, where more than one provider is being paid to deliver the same service within ZYX

C.

To reduce the risk of the service providers operating in silos, focused on their own targets rather than the wider end-to-end service

-To promote collaboration between providers in seeking ways to reduce IT operating costs and enable Agile development of new services C .

D.

To reduce the costs of operating IT. while at the same time ensuring that agreed service levels are met

-To enable IT capabilities that support agility and rapid expansion of the ZYX business into new geographical areas

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