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C_C4H510_04 Exam Dumps - SAP Certified Application Associate - SAP Service Cloud 2011

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Question # 9

Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no

access.

B.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

C.

Unrestricted access rights override any restrictions you have defined.

D.

Restricted access rights override any unrestricted access you have defined.

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Question # 10

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A.

Incident category

B.

Warranty category

C.

Service category

D.

Cause category

E.

Maintenance category

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Question # 11

You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

A.

The determination rules have been configured, but not activated.

B.

The question related to SLAs must be activated in project scoping.

C.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

D.

A workflow rule has to be scheduled to trigger the determination.

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Question # 12

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

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Question # 13

Which business function in the account master will block the release of quotes to SAP S/4HANA?

A.

Sales support block

B.

Prospect

C.

Delivery block

D.

Credit limit check

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Question # 14

Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Inner join data sources

B.

Web service message monitoring

C.

Custom reports

D.

Standard reports

E.

Interactive dashboards

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Question # 15

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A.

Customer

B.

Product

C.

Contract

D.

Installed base

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Question # 16

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A.

Create an incident.

B.

Send an e-mail to SAP Cloud Support.

C.

Document an influencer story.

D.

Report a ticket.

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