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C_C4H56I_34 Exam Dumps - SAP Certified Application Associate - SAP Service Cloud Version 2

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Question # 9

Which tool can you use to rename the cases facet?

A.

Adaptation tool

B.

Workflow with action type field update

C.

Language adaptation tool

D.

Page layout

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Question # 10

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to

this question.

A.

Cases

B.

Phone calls

C.

Registered products

D.

Tasks

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Question # 11

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this

question.

A.

Add or remove statuses in the existing status schema.

B.

Create a new version of a status schema.

C.

Copy an existing status schema.

D.

Change the existing status schema.

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Question # 12

Which capability ensures service agents send e-mail responses with the correct corporate branding?

A.

Workflow rules

B.

Autoflow

C.

Determination rules

D.

E-mail templates

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Question # 13

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There

are 2 correct answers to this question.

A.

The administrator must create an initial user in order to log in to the tenant for the first

time.

B.

Any test tenant needs to be purchased separately.

C.

The customer will need to provision new tenants through SAP for Me.

D.

The business settings will need to be activated for the tenant.

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Question # 14

Which of the following elements are mandatory to create a new product? Note: There are 2 correct

answers to this question.

A.

Sales area data

B.

Price

C.

Product group

D.

Unit of measure

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Question # 15

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?

Note: There are 2 correct answers to this question.

A.

Maintenance plan

B.

Service orders

C.

Cases

D.

Registered products

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Question # 16

What is one of the main uses for warranty management in SAP Service Cloud Version 2?

A.

The system can be set up so that certain service levels are not covered.

B.

The warranty is assigned to a contract.

C.

The warranty is assigned to a registered product.

D.

Routing rules can be applied to warranties.

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