CASM Exam Dumps - Certified Agile Service ManagerV2.1

An Agile Service Management Team typically requires aLeaderwho guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let’s evaluate the roles:

A.Correct.A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.

B.Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.

C.Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.

D.Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.

References:

ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

Agile is often misunderstood, and one common misconception is treating it as a methodology. Let’s analyze the options:

A.Correct. Agile is applicable beyond software development. It originated in software but has since been applied to areas like marketing, operations, and even HR.

B.Incorrect.Agile is not a methodology. It is a mindset or philosophy characterized by values and principles outlined in the Agile Manifesto. Frameworks like Scrum, Kanban, or SAFe operationalize Agile, but Agile itself is not prescriptive.

C.Correct. Agile is defined by its guiding values and principles, which include customer collaboration, responding to change, and delivering value frequently.

D.Correct. Frameworks like Scrum and SAFe, as well as processes, help bring Agile principles into practice.

References:

Agile Manifesto: agilemanifesto.org

“Scrum Guide 2020” and “Kanban Method” for frameworks operationalizing Agile.

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.

A.Correct. Metrics are vital to track progress and evaluate the impact of improvements.

B.Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.

C.Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.

D.Correct.Both metrics and prioritization are critical outcomes of effective planning.

References:

ITIL 4: Metrics and priorities in process improvement.

Scrum Guide 2020: Planning and prioritization principles.

TheProcess Startup(or Daily Scrum equivalent in service management) is a quick status meeting to align the team’s efforts and inspect progress.

A.Incorrect. Attendance may involve stakeholders or others, depending on the context.

B.Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.

C.Correct.The Process Startup functions as a status meeting to synchronize team activities.

D.Incorrect. Not all options are correct.

References:

Scrum Guide 2020: Daily Scrum principles.

Designing an Agile process begins with understandingcustomer needs and valueto ensure that processes align with delivering that value efficiently.

A.Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.

B.Correct.Agile emphasizes delivering value to customers, making this the critical startingpoint for process design.

C.Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.

D.Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.

References:

Agile Manifesto: Customer collaboration over contract negotiation.

ITIL 4: Service design principles.