CIS-Discovery Exam Dumps - Certified Implementation Specialist - Discovery

To troubleshoot discovery issues from a discovery status in ServiceNow, the following related lists can be particularly useful:

• Discovery Log - Provides detailed logs of the discovery process, helping to identify errors or issues encountered during discovery.
• ECC Queue - Shows the messages and data passed between the ServiceNow instance and the MID Server, offering insights into the communication and data exchange during discovery.
• Devices - Lists the devices discovered in the process, allowing for a direct view of the results and any potential issues with specific devices.

The "Running Processes" list is not typically used for troubleshooting discovery processes as it relates more to the operational aspects of the server or device rather than the discovery process itself. References = ServiceNow Discovery documentation, specifically the sections on Discovery troubleshooting and analysis, and the use of related lists for monitoring and troubleshooting purposes.

When increasing the maximum number of threads for a MID Server in ServiceNow Discovery, it's often necessary to also increase the memory allocated to the MID Server application. This is because more threads can result in higher memory usage as each thread may consume resources while performing discovery tasks. Increasing disk space, updating ACL rules for CMDB tables, or increasing the MID Server max payload size are not directly related to the number of threads used by a MID Server. References = ServiceNow Discovery documentation, especially sections discussing MID Server configuration and performance tuning.

The SNMP Query operation on a pattern for a custom device query allows Discovery to retrieve information from the target device using the SNMP protocol. It is best practice to use the published manufacturer’s device MIB, which is the official and standard definition of the device’s SNMP data. Using the manufacturer’s device MIB ensures that the query is accurate, consistent, and compatible with the device. Modifying the default MIB information, enabling SSH as a secondary protocol, or using live devices in production are not recommended practices, as they may introduce errors, security risks, or performance issues123.

References:

• SNMP Query pattern operation - Product Documentation: San Diego - Now Support Portal
• Load a MIB file - Product Documentation: Vancouver - ServiceNow
• How Loading of MIB file works on SNMP Browser ( Pattern Step - SNMP Query) - Support and Troubleshooting

A MID Server needs to have access to the install.service-now.com domain to automatically stay up-to-date with instance versions. This domain hosts the MID Server upgrade files that are downloaded and installed by the MID Server when a new version is available. The MID Server checks for updates every 24 hours by default, or when the mid.upgrade.check_interval property is set12.

References:

• 1: ServiceNow Discovery Documentation, MID Server Upgrade section
• 2: ServiceNow Support Article, Connections to allow list for the MID Server

 A Behavior is a set of rules that determines which MID Servers launch which types of probes during a Discovery1. It can be assigned to a Discovery IP Range, which is a range of IP addresses that Discovery scans for CIs2. By using the Behavior drop-down menu on a Discovery IP Range, one can control how Discovery behaves for each IP address in that range3. The other options are not related to using a Behavior for discovery. The MID Server selection method on a Discovery Schedule is a way to specify which MID Servers are eligible to run Discovery for a given schedule4. The Behavior drop-down menu on a Discovery Status is a way to filter the Discovery Status records by the Behavior used. The Behavior checkbox on a CI is a way to indicate whether the CI was discovered using a Behavior or not.

References: 1: Discovery behaviors 2: Discovery IP ranges 3: Assign a behavior to an IP range 4: MID Server selection method : Discovery Status : Behavior field on the cmdb_ci table