The quality manager needs to identify a set of process measures to improve wound care outcomes. The first step should be to
An extended care facility measures the percent of time a comprehensive exam is completed within 96 hours of admission. This is an example of which of the following types of measure?
A healthcare quality professional's initial step in the creation of a patient safety program is to
Which of the following actions best illustrates an organization has begun the work necessary to achieve the Malcolm Baldrige Award?