About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the implementation of the strategies.
The data that is available with the optimizing process gives us a new perspective on testing.
While the planning processes and priority development do not depend appreciably upon the size and type of business, the scope and type of benchmark may depend upon such business factors.
To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer's problem.
You should always listen attentively to your customer and never ask them to further explain what they mean.
With a little experience, management can soon see that process optimization can produce major quality and productivity benefits.
Quality improvement programs must be management led and customer oriented.