ITSM20F Exam Dumps - IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)

Business relationship management

Change management

Incident management

The senior management representative

To ensure and improve one's own quality capability

To instruct all employees that quality-related requirements must be observed

To monitor employee performance

To verify whether the defined key performance indicators (KPIs) are actually determined

Alignment of an audit nonconformity report to a re-audit report

Compliance with a requirement

Quality Management System certification by an approved body

Verification of supplier certification

Change management

Availability management

Financial management for IT services

Problem management

Information security risk assessments should be carried out by an external auditor to maintain objectivity.

Information security risk assessments should be performed as a result of the review of every incident.

Information security risk assessments should be performed at agreed intervals and be maintained during changes.

Information security risk assessments should be performed once a year.