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MB-240 Exam Dumps - Microsoft Dynamics 365 for Field Service

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Question # 9

You are a field service administrator for your company.

You review the Field Service administrator guide to understand how the status fields can support your company’s business processes.

Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

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Question # 10

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.

These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.

You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

A.

Configure the customer asset records hierarchically, and maintain service history at the sub-component level.

B.

Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

C.

Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.

D.

Configure the customer asset records hierarchically, and maintain service history at the service account level.

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Question # 11

Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.

You need to set this up for your customer.

Which two actions do you need to perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

A.

Ensure the resource's image has been uploaded.

B.

Set Track My Technician and self-scheduling options to Yes in the customer portal settings.

C.

Create a Field Service portal.

D.

Create the Customer Experience homepages in the Administrative settings.

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Question # 12

Your organization has decided to add Inspections as a new source of revenue.

As a business analyst for this new process, you need to start building Inspection forms for use on a work order.

Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

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Question # 13

As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.

You need to advise on the ways time entries can be created in Field Service.

What are three possible ways? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point

A.

Automatically for Work Order bookings

B.

Automatically for bookings related to Custom Entities

C.

Manually for Custom Business Processes

D.

Automatically for Time-off requests

E.

Automatically for bookings related to Cases

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Question # 14

You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the original site map, but may want to revert back to the original site map in the future.

The client wants one group called "My Work" with work orders, schedule board, accounts, contacts, and assets included. What should you do before saving and publishing the model-driven app?

A.

1. Create a new model-driven app.

2. Select the site map designer.

3. Add sub-area work orders, schedule board, accounts, contacts, and assets to "My Work."

4. Remove all other groups and areas.

B.

1. Navigate to the app designer.

2. Select Use existing solution to create the app

3. Remove all groups and areas other than "My Work.

C.

1. Create a new model-driven app.

2. Select Use existing solution to create the app

3. Select the Field Service site map.

D.

1. Navigate to the app designer.

2. Select the site map designer.

3. Remove all areas other than "My Work."

4. Add work orders, schedule board, accounts, contacts, and assets.

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Question # 15

You are implementing Dynamics 365 Field Service for Contoso Manufacturing.

You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction.

What should you do?

A.

Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.

B.

Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.

C.

Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set

D.

Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.

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Question # 16

You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.

As the field Service Administrator, you need to configure the field service settings for work orders for your environment.

Which three work order settings can be configured by the Field Service Administrator? Each correct answer

presents a complete solution.

A.

Default work order type

B.

Auto generate resource requirement for work order

C.

Work order invoice creation

D.

Default work order completed status

E.

Auto generate work order for agreement booking

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