PC-CIC-Core Exam Dumps - PureConnect: CIC Core Certification

Question # 4

Match the Interaction Attendant call flow type with the correct definition.

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Question # 5

The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.

How would you configure the supervisor's account to provide access only to the three workgroups?

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.

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Question # 6

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

Interaction Center Business Manager

Interaction Reporter

Interaction Attendant

Interaction Administrator

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Question # 7

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.

Select three ways that the intern can access Interaction Administrator help. (Choose three.)

Use the Help menu in the Interaction Administrator interface

Press F1 from any one of the property pages in Interaction Administrator.

Use the link from Start>Programs>Interactive Intelligence

Select the help manual on the product pages of the Interactive Intelligence website.

From the Interaction Client, select Help>interaction Administrator.

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Question # 8

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Call control toolbar

My Status field

Directory control toolbar

Menu bar

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Question # 9

You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.

In what container are wrap-up codes assigned?

User

Workgroups

Wrap-up Codes

Skills

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