Your application contains the following versions of a service level named AuthorizeClaim.
The application is being updated with a new version of the AccountManage ruleset. As part of the update, the service level is no longer circumstanced for AccountOpen cases. The update must retain the circumstancing for the other case types in the application.
Which option do you use to reset the circumstancing for the AccountOpen case type?
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment.
Which two methods allow you to identify the Pega Platform application type? (Choose Two)
Which two configurations can you use to include access groups into your Product rule? (Choose two.)
Organize the classes and associated rules in the appropriate Enterprise Class Structure (ECS) layer.
Teams X and Y work on different enhancements in the same ruleset. The release date for each enhancement is uncertain.
Which two options, when performed together, allow each team to keep its work separate? (Choose Two)
A travel reservation servicing case includes a service level for responding to requests. The service level intervals vary according to passenger status, class of service, and fare type.
Which implementation satisfies this requirement?