Principles-of-Management Exam Dumps - Principles of Management at Western Governors University(IAC1)

The type of cross-cultural communication barrier experienced by the executive who did not understand the meaning of "lift" is a barrier caused by semantics. Semantics barriers arise from differences in the meaning of words and phrases used in different cultures or regions. In this case, "lift" is a British English term for what is known as an "elevator" in American English, leading to confusion​​.

The stage in the change process that the team is experiencing is contemplation. In this stage, the team is aware of the problem and is considering potential solutions but has not yet committed to a specific action. This stage involves discussions and evaluations of different options without definitive decisions being made​​.

The customer relationship concept that emphasizes the relationship between the company, the competition, and the customer is the Strategic Triangle. This model highlights the importance of balancing these three elements to achieve competitive advantage. It involves understanding customer needs, monitoring competitor actions, and leveraging company strengths to deliver superior value to customers​​.

The quality process the company is using is Six Sigma. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process. It emphasizes the measurement, analysis, improvement, and control of manufacturing and business processes with the aim of producing output at or below a particular defect level. This approach requires the commitment of the entire organization, particularly top management, to ensure continuous process improvement and to maintain high standards of quality​​.

A core job dimension in the Hackman and Oldham model of job design is autonomy.

Autonomy(Answer B): This refers to the degree to which a job gives an employee the freedom, independence, and discretion to schedule work and determine the procedures for carrying it out. It is a critical aspect that influences motivation and job satisfaction​​.

Compensation(Answer A) andNetworking(Answer D): These are not part of the core job dimensions in the Hackman and Oldham model.

When developing a quality management system, the step that involves answering the question, "If you were the customer, how would you like us to operate?" is known ascustomerization. This process is focused on tailoring and personalizing the customer experience to meet individual needs and preferences, thus ensuring that the company's operations align closely with customer expectations and desires. By prioritizing the customer's perspective, businesses can enhance satisfaction and loyalty, which are critical components of an effective quality management system​​.