SVC-19A Exam Dumps - Apple Service Fundamentals Exam

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Question # 4

Which equipment is used to check if an AC power outlet is properly grounded?

A conductive workbench mat

A ground polarity tester

A grounding cord with alligator clips

A nylon probe tool (black stick)

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Question # 5

John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.

What troubleshooting step should John try first?

Verify that both devices are connected to a Wi-Fi network using WPA2 security.

Verify that iPhone Cellular Calls are turned on in System Preferences > Network.

Verify that both devices have Wi-Fi turned on.

Reset Network Settings on iPhone.

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Question # 6

What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)

The device has two-factor authentication turned on.

The device is powered off.

The device is updated to latest iOS.

The device is connected to a power source.

The device's screen is locked.

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Question # 7

Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

Clean ESD mats regularly.

Apply a display protective cover on top of physically damaged displays.

Avoid synthetic materials into the work area.

Use a battery cover whenever the case is removed from the device.

Discard used screws.

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Question # 8

Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)

Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.

Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.

Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.

Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.

Carlos should have let the customer know that he is not authorized to override the cost of the replacement.

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