The type of automation most commonly used in Customer Service or Customer Support processes is Attended automation. This form of automation is interactive and requires human intervention at certain points, making it ideal for customer service environments where decisions and responses need to be tailored to specific customer interactions.References: UiPath Documentation on Automation Types athttps://docs.uipath.com/ .
Question # 5
When an application stops responding, what should it be treated as?
When an application stops responding, this should be treated as a System Exception. System Exceptions refer to errors that occur due to unforeseen issues in the system environment, such as application failures, network errors, or hardware malfunctions, which are beyond the control of the business logic of the automation.References: UiPath Documentation on Exception Handling athttps://docs.uipath.com/ .
Question # 6
Can an attended user run multiple processes in parallel in Assistant?
A.
Yes. but only multiple background processes
B.
Yes. but only one foreground process and multiple background processes
C.
Yes. multiple foreground and background processes
D.
No, only one process can run in Assistant at a time
In UiPath Assistant, an attended user can run multiple processes in parallel, but only one foreground process and multiple background processes at the same time. This setup allows users to interact with a single process actively while other processes operate in the background, optimizing productivity without compromising user experience.References: UiPath Documentation on UiPath Assistant athttps://docs.uipath.com/ .
Question # 7
What can be considered a characteristic of RPA?
A.
Can manipulate only User Interface applications
B.
Can emulate human actions within digital systems
C.
It requires constant human supervision to function properly
D.
It allows anyone to configure hardware robots to behave as humans
RPA is designed to mimic how humans interact with software applications to perform tasks, enabling the automation of repetitive, rule-based tasks without the need for constant human supervision or intervention.
Question # 8
What is a key feature of Automation Hub that offers an overview on the automation program?