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1z0-1038-22 Exam Dumps - Oracle Service Center 2022 Implementation Professional

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Question # 9

Examine these functions:

f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject()

What is the correct sequence of execution of these functions during customprocesses testing?

f2, f5, f3, f1, f4

f1, f2, f5, f3, f4

f5, f2, f3, f4, f1

f2, f5, f1, f3, f4

f1, f2, f4, f3, f5

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Question # 10

You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.

What are the two options that you would suggest Â£o streamline this contact center training program?

Business rules

Guided assistance

Intent guide

Custom process model

Agent scripts

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Question # 11

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.

How can this be done?

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

by configuring settings at the time of creation of the custom object

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Question # 12

Which three statements are true about navigation sets?

Using navigation sets, you can configure whether to show the Home navigation pane or not.

Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

Using navigation sets,you can configure which quick search reports can be seen.

The same navigation set can be set for different interfaces.

Using navigation sets, you can define what quick links can be seen when navigating File > Link.

Using navigation sets, you can define what new objects can be created by using the File menu.

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Question # 13

Which six actions can have a null value?

Set SLAs

Set Agent

Set Assigned

Set Mailbox

Set Status

Set Fields

Set Product

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Question # 14

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

There are no script beginning and ending buttons enabled for the script pages.

The agents cannot get to the pages where they can end the script.

There are no return events listed in the incident workflow for the script use.

There are no exit or finished events being triggered on the script pages.

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