5V0-62.22 Exam Dumps - VMware Workspace ONE 21.X UEM Troubleshooting Specialist

The most likely cause of this issue is that the users that failed to synchronize have two or more globally unique identifiers. The globally unique identifier (GUID) is a unique value that identifies each user account in Active Directory2. If a user account has more than one GUID, it will cause a conflict when synchronizing with Workspace ONE UEM and prevent the user from enrolling their devices3. The administrator should check and resolve any duplicate GUIDs in Active Directory.

The most likely cause of this issue is that the Intelligent Hub Catalog (iOS) setting was not enabled. This setting allows iOS devices to access SaaS applications from the Intelligent Hub app3. If this setting is disabled, iOS devices will not be able to see or launch SaaS applications from the Intelligent Hub Catalog. The administrator should enable this setting in the Workspace ONE UEM console.

The iOS specific requirement that should be reviewed is APNs certificate validity. APNs (Apple Push Notification service) certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. If the APNs certificate expires or becomes invalid, iOS devices will not be able to receive push notifications or check in with Workspace ONE UEM. The administrator should check and renew the APNs certificate if needed.

The VMware Workspace ONE UEM service or component logs that should be gathered by the administrator to determine a root cause are Device Services logs. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If iOS devices are unable to enroll using basic users, it could indicate that there is a problem with Device Services configuration, connectivity, or synchronization. The administrator should gather and analyze the Device Services logs to identify and troubleshoot the issue.

The most likely cause of this issue is that the VMware Workspace ONE administrator set “RAM Required” for the application in the “Details” tab options. The “RAM Required” option specifies the minimum amount of RAM needed for the application to run on Windows devices. If some devices do not meet this requirement, they will not be able to complete the installation of the application. The administrator should check and adjust the “RAM Required” option for the application according to the device capabilities.

The component that should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM is Device Services. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If Device Services is not working properly, devices may not be able to check in with Workspace ONE UEM or receive profiles, commands, or policies3.

The console page that would confirm a potential configuration change is Monitor > Reports & Analytics > Events > Console Events. This page allows the administrator to view and filter the events that occurred in the Workspace ONE UEM console, such as configuration changes, user actions, system errors, and so on. The administrator can use this page to find out if a configuration was enabled by mistake that caused the error.

According to the Device enrollment issues with Workspace ONE article3, one of the possible causes of enrollment failure is that the ACC service is not working properly or cannot communicate with the directory service. The administrator can review the ACC logs and test the connection to verify if there are any errors or issues with the ACC service or configuration.

The logs that the administrator should review to begin troubleshooting the Android directory account enrollment issue are AirWatch Cloud Connector (ACC) logs. The ACC is responsible for integrating Workspace ONE UEM with directory services such as Active Directory or LDAP. If the administrator is unable to enroll Android devices with directory accounts, it could indicate that there is a problem with the ACC configuration, connectivity, or synchronization. The administrator should review the ACC logs to identify and troubleshoot the root cause of the issue3.