Note! Following 7497X Exam is Retired now. Please select the alternative replacement for your Exam Certification.

7497X Exam Dumps - Avaya Oceana Solution Support Exam

Go to page:

Question # 4

Which statement regarding Engagement Designer (ED) workflows in Avaya OceanaÂ® solution is true, if you want to avoid launching both old and new flows during processing?

The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

ED allows you to deploy both old and new ED workflows In the ED without any problems.

The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

Full Access

Question # 5

An Avaya OceanaÂ®administratorwants to add a new Avaya OceanaÂ® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.

Which action can be performed by the administrator to successfully add the new agent to Avaya OceanaÂ®?

Over write the Agent ID using Avaya Control Manager while adding the Avaya OceanaÂ® user.

Remove the Agent ID from Communication Manager.

Add the new Avaya OceanaÂ® agent using Control Manager.

No action; the Agent ID is not required while adding an Avaya OceanaÂ® user In the Control Manager.

Full Access

Question # 6

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

CustomerControllerService

ORCRestService

AgentControllerService

WAlMRestService