7497X Exam Dumps - Avaya Oceana Solution Support Exam
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana® solution is true, if you want to avoid launching both old and new flows during processing?
An Avaya Oceana®administratorwants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana®?
While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
What is the Work Request ID in the log message?