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ISO-9001-Lead-Auditor Question and answers Include

Total Questions: 210 Q&A's
Single Choice: 118 Q&A's
Multiple Choice: 58 Q&A's
Drag Drop: 34 Q&A's

PECB ISO-9001-Lead-Auditor Exam Dumps - Valid Questions Answers

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ISO-9001-Lead-Auditor Questions and Answers

Question # 1

Scenario 2:

Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.

To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.

Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.

The team defined the QMS scope as:

"The scope of the QMS includes all activities related to food processing."

Leslie established a quality policy and presented it to the team for review before top management approval. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.

Which statement related to the last paragraph of scenario 2 is correct?

A.

Customer surveys are the best method for obtaining and monitoring customer perceptions.

B.

Top management demonstrated leadership and commitment with respect to customer satisfaction.

C.

Customer surveys should be conducted every week to have a clear understanding of the needs and expectations of customers.

D.

Customer satisfaction is only measured through complaints, making surveys unnecessary.

Question # 2

Select six of the activities that are specifically required by ISO 17021-1 as part third-party (Certification Body) surveillance audit processes.

A.

Audit use of certification marks on marketing materials.

B.

Review changes to the QMS since last visit.

C.

Confirm effectiveness of internal audit and management review.

D.

Complete a full document review of the quality management system.

E.

Failing to meet financial responsibilities.

F.

Review the status of previously raised findings and audit effectiveness of any outstanding findings.

G.

Review the calibration status of the instrumentation.

Question # 3

During a third-party audit of a pharmaceutical organisation (CD9000) site of seven COVID-19 testing laboratories in various terminals at

a major international airport, you interview the CD 9000's General Manager (GM), who was accompanied by Jack, the legal compliance

expert. Jack is acting as the guide in the absence of the Technical Manager due to him contracting COVID-19.

You: "What external and internal issues have been identified that could affect CD9000 and its quality management system?"

GM: "Jack guided us on this. We identified issues like probable competition of another laboratory organisation in the airport, legal

requirements on COVID-19 continuously changing, the shortage of competent laboratory analysists, the epidemic declining soon,

shortage of chemicals for the analysis. It was quite a good experience."

You: "Did you document these issues?"

GM: "No. Jack said that ISO 9001 does not require us to document these issues."

You: "How did you determine the risks associated with the issues and did you plan actions to address them?"

GM: "I am not sure. The Technical Manager is responsible for this process. Jack may be able to answer this question in his absence."

Select two options for how you would respond to the General Manager's suggestion:

A.

I would not accept the legal compliance expert answering the question.

B.

I would ask to audit the Technical Manager by phone.

C.

I would delay the audit until the return of the technical manager

D.

I would look for evidence that the actions resulting from the risk assessment had been taken.

E.

I would ask for a different guide instead of the legal compliance expert.

F.

I would ask the consultant to leave the meeting since he is not an employee of the organisation.

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