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ISO-IEC-20000-Foundation Question and answers Include

Total Questions: 53 Q&A's
Single Choice: 53 Q&A's

PECB ISO-IEC-20000-Foundation Exam Dumps - Valid Questions Answers

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ISO-IEC-20000-Foundation Questions and Answers

Question # 1

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A.

Service desk

B.

Release and deployment management

C.

Change management

D.

Configuration management

Question # 2

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A.

Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

B.

Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

C.

A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

D.

It is mandatory for a service provider to conform to all parts of the standard

Question # 3

How should service requests be handled according to ISO/IEC 20000-17?

A.

Record, prioritize, resolve, close

B.

Record, prioritize, fulfill, close

C.

Prioritize, escalate, resolve, close

D.

Record, classify, escalate, close

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