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ISO-IEC-20000-Foundation Question and answers Include

Total Questions: 53 Q&A's

Single Choice: 53 Q&A's

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ISO-IEC-20000-Foundation Questions and Answers

Question # 1

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

Service desk

Release and deployment management

Change management

Configuration management

Question # 2

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

It is mandatory for a service provider to conform to all parts of the standard

Question # 3

How should service requests be handled according to ISO/IEC 20000-17?

Record, prioritize, resolve, close

Record, prioritize, fulfill, close

Prioritize, escalate, resolve, close

Record, classify, escalate, close

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FAQs for PECB ISO-IEC-20000-Foundation Exam Dumps

What is PECB ISO-IEC-20000-Foundation exam?

The PECB ISO-IEC-20000-Foundation exam is a certification that validates your understanding of the ISO/IEC 20000-1 standard for Service Management Systems (SMS). It covers the fundamental concepts and principles of service management and the requirements for an SMS.

What is the format of PECB ISO-IEC-20000-Foundation exam?

The PECB ISO-IEC-20000-Foundation exam is a multiple-choice format consisting of 40 questions. You'll be given 45 minutes to complete the exam.

What is the PECB ISO-IEC-20000-Foundation exam focused on?

The PECB ISO-IEC-20000-Foundation exam covers various aspects of Service Management Systems, including:

Fundamental concepts of Service Management – Understanding core principles and terminology relating to services, service management, and the service lifecycle.
The ISO/IEC 20000 standard – Exploring the structure, purpose, and key requirements of the ISO/IEC 20000-1 standard.
Service Management processes – Gaining insights into the core service management processes defined in the standard, such as Service Strategy, Service Design, Service Delivery, Service Operation, and Continual Service Improvement (CSI).

What is the worth of taking the PECB ISO-IEC-20000-Foundation exam?

Taking the PECB ISO-IEC-20000-Foundation exam can enhance your career prospects by demonstrating your knowledge of service management principles and practices. It is particularly valuable for managers, consultants, and aspiring professionals in the field of service management.

What should you know before studying the ISO-IEC-20000-Foundation exam?

Before studying, it's important to have a basic understanding of service management concepts and the ISO/IEC 20000-1 standard. Familiarizing yourself with the exam format and topics covered will also help you prepare effectively.

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