ISO-IEC-20000-Foundation Exam Dumps - ISO/IEC 20000 Foundation Exam

By coordinate activities with other parties involved in the service lifecycle

By appointing a designated individual who is responsible for managing the relationship with the external supplier

By agreeing the scope of the services to be delivered by the external supplier

By signing a contract with the external supplier

Escalate the problem to service level management

Update the configuration management database

Use a service request

Raise a request for change

Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

To restore services as quickly as possible

To match new incidents to known errors

To track problems into the known error database

To communicate with customers as to future service disruptions

A contract agreed with the service provider organization

A contract agreed with the customers

A list of service level targets agreed with the customers

A list of service level targets agreed with the service provider organization

The competencies required for service management roles shall be determined

All service management personnel shall be aware of their contribution to service management objectives

Appropriate service management staff training records shall be maintained

All service management staf shall be qualified to at least ITIL® Foundation level

Configuration management

Service level management

Service availability management

Capacity management

By promoting continual improvement of the SMS

By showing leadership and taking actions

By taking disciplinary action against underperforming employees

By outsourcing change management

A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

They are different names for the same thing

The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

They don't relate

The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

Continual improvement

Change management

Incident management

Asset management

To ensure that a process exists for the procurement of suppliers

To ensure that supplier processes and procedures are defined

To ensure that subcontracted suppliers meet contractual requirements in all circumstances

To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers