ISO-IEC-20000-Foundation Exam Dumps - ISO/IEC 20000 Foundation Exam

By coordinate activities with other parties involved in the service lifecycle

By appointing a designated individual who is responsible for managing the relationship with the external supplier

By agreeing the scope of the services to be delivered by the external supplier

By signing a contract with the external supplier

Escalate the problem to service level management

Update the configuration management database

Use a service request

Raise a request for change

Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

To restore services as quickly as possible

To match new incidents to known errors

To track problems into the known error database

To communicate with customers as to future service disruptions

A contract agreed with the service provider organization

A contract agreed with the customers

A list of service level targets agreed with the customers

A list of service level targets agreed with the service provider organization