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ISO-IEC-20000-Foundation Exam Dumps - ISO/IEC 20000 Foundation Exam

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Question # 9

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

A.

The competencies required for service management roles shall be determined

B.

All service management personnel shall be aware of their contribution to service management objectives

C.

Appropriate service management staff training records shall be maintained

D.

All service management staf shall be qualified to at least ITIL® Foundation level

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Question # 10

A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

A.

Configuration management

B.

Service level management

C.

Service availability management

D.

Capacity management

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Question # 11

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A.

By promoting continual improvement of the SMS

B.

By showing leadership and taking actions

C.

By taking disciplinary action against underperforming employees

D.

By outsourcing change management

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Question # 12

at is the difference between a nonconformity and an observation?

A.

A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

B.

A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

C.

They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

D.

They are different names for the same thing

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Question # 13

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

A.

The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

B.

The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

C.

They don't relate

D.

The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

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Question # 14

To which other process is service design and transition most related?

A.

Continual improvement

B.

Change management

C.

Incident management

D.

Asset management

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Question # 15

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A.

To ensure that a process exists for the procurement of suppliers

B.

To ensure that supplier processes and procedures are defined

C.

To ensure that subcontracted suppliers meet contractual requirements in all circumstances

D.

To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers

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