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Certified-Business-Analyst Exam Dumps - Salesforce Certified Business Analyst Exam (WI25)

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Question # 73

A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.

Which information should the BA gather during the Initial discovery meeting?

A.

Contact information for key stakeholders

B.

Employee review cycle for the support team

C.

Limitations of the current support process

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Question # 74

A business analyst has been tasked with leading prototype efforts for a Salesforce project.

What is a prototype?

A.

A model of a final proposed product

B.

A first pass, simple sketch of an idea

C.

A polished, proven solution

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Question # 75

The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.

In which order should the BA arrange the three components of a user story?

A.

I want , as a , so that

B.

As a , I want , so that

C.

I want , so that , for a

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Question # 76

A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.

What is the largest risk with this approach?

A.

The previous VP's requirements fail to meet current formatting standards.

B.

The previous VP's requirements may differ from those of the new executive.

C.

The previous VP's requirements are outside of the Salesforce framework.

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Question # 77

Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:

• The functionality described in the test case is working as expected.

• The stakeholder wants to change the label of several fields described in the test case.

• The stakeholder wants to add two new fields that were excluded from the test case.

Which step should the business analyst take next?

A.

Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.

B.

Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.

C.

Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.

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Question # 78

The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.

Which user story most accurately represents the goal?

A.

As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.

B.

As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.

C.

As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

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Question # 79

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.

Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

A.

Business leaders, middle management, and end users

B.

Senior leadership, IT leadership, and middle management

C.

Executive sponsors, IT leadership, and end users

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Question # 80

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

A.

Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

B.

Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

C.

Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

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