CIS-CSM Exam Dumps - ServiceNow Certified Implementation Specialist - Customer Service Management Exam
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ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
In the 'Action Status' column on a case list, what could a blue indicator dot mean?
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?
Which of the following are correct for parent/child synchronization? (Choose two.)
External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?
When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?