CIS-CSM Exam Dumps - ServiceNow Certified Implementation Specialist - Customer Service Management Exam
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To which recipient types can targeted communications (publications) be sent? (Choose two.)
Which entity denotes the product instance that has been installed or provisioned for a customer?
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?
On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)