CIS-HAM Exam Dumps - Certified Implementation Specialist - Hardware Asset Management

According to the ServiceNow Hardware Asset Management documentation, asset management is the practice of managing the lifecycle and optimization of physical assets to meet the needs and goals of an organization. Asset management involves the balancing of costs, opportunities and risks against the desired performance of assets to achieve an organization’s objectives. The other options are not the focus of asset management.

 According to the ServiceNow Hardware Asset Management documentation, assets can be moved between stockrooms by using transfer orders. A transfer order is a record that tracks the movement of assets from one stockroom to another. A transfer order can be created manually by the stock manager or automatically by the system based on predefined rules or workflows1. A transfer order contains information such as the source and destination stockrooms, the assets to be transferred, the shipment details, and the status of the transfer2.

The other options are not correct because:

• Stock orders are records that track the procurement of assets from vendors, not the movement of assets between stockrooms3.
• Stock rules are rules that define the minimum and maximum stock levels for each asset model in a stockroom, not the movement of assets between stockrooms.
• Transfer rules are rules that define the conditions and actions for creating transfer orders automatically, not the records that track the movement of assets between stockrooms.

References:

• ServiceNow Hardware Asset Management: Transfer orders
• ServiceNow Hardware Asset Management: Create a transfer order
• ServiceNow Hardware Asset Management: Stock orders
• [ServiceNow Hardware Asset Management: Stock rules]
• [ServiceNow Hardware Asset Management: Transfer rules]

• Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.
• A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.
• A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.
• An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.
• A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.
• The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.

References:

• 1: ServiceNow Create - Now Create
• 2: Project Methodology - Customer Success - ServiceNow
• 3: Now Create: Faster implementations, better outcomes - ServiceNow

• The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
• One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
• Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.
• The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. References:
• ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal
• Hardware Asset Inventory Management - ServiceNow
• Automation Simplifies Hardware Asset Management - ServiceNow Blog

• A transfer order is a document that is used to execute the movement of hardware assets from one stockroom location to another within the same organization1.
• A transfer order is created when there is a need to replenish, share, or relocate hardware assets between different stockrooms1.
• A transfer order consists of one or more transfer order lines, each containing the information about the asset to be moved, such as the model, quantity, source stockroom, destination stockroom, and expected delivery date1.
• A transfer order can be created manually or automatically based on predefined rules or thresholds1.
• A transfer order goes through several stages, such as draft, approved, shipped, received, and closed1.
• A transfer order can be tracked and managed using the Hardware Asset Management Workspace or the Transfer Order form1. References:
• Transfer orders

• A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries1.
• Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow12.
• A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity12.
• A model category record specifies the type of consumable, such as office supplies, hardware, or software12.
• A consumable record tracks the current stock level, location, and status of a consumable12.
• A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed13.
• A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed14. References: 1: Consumables - Product Documentation: Vancouver - ServiceNow 2: Create a consumable model - Product Documentation: Vancouver - ServiceNow 3: Create a stock order - Product Documentation: Vancouver - ServiceNow 4: Create a transfer order - Product Documentation: Vancouver - ServiceNow