CIS-HAM Exam Dumps - Certified Implementation Specialist - Hardware Asset Management

• According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
• The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.
• The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.
• The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2.
• Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?

According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. References: 1: Hardware Asset Management - ServiceNow2

• Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.
• Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.
• The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.
• In Stock means the asset is available in a stockroom and ready for deployment1.
• Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.
• Retired means the asset is no longer in use and has been disposed of or recycled1. References:
• Baseline asset states
• Hardware Asset Management overview

• Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract1.
• The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered2.
• If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance3.
• Therefore, the expire date is the most critical date for contract management and should be monitored closely. References:
• 1: Product Documentation | ServiceNow
• 2: Contract and renewal management - ServiceNow
• 3: Hardware Asset Management overview - ServiceNow - Now Support
• 4: Use a hardware asset request flow - ServiceNow