Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's which stands for __________.
This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 3?
In the late 1980's ______________ coined the name Six Sigma for a methodology that had its origins at Motorola for quality related work being done there.