CRT-251 Exam Dumps - Salesforce Certified Sales Cloud Consultant (WI25)

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Question # 41

Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.

Which two recommendations should the consultant make?

Choose 2 answers

One set of opportunity stages

One record type

Three record types

Three sets of opportunity stages

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Question # 42

Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.

How should the consultant meet this requirement?

Create an Opportunity History report for open pipeline Opportunities in a given date range.

Create a custom pipeline date range field and display it on the Forecasting tab.

Create a sales pipeline dashboard that includes filters for Opportunity date ranges.

Create training an how to use date filters on reports to compare pipeline for different date ranges.

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Question # 43

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order to continue the program.

How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.

Create a lead report that identifies the number of new leads with the lead source "Chat".

Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.

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Question # 44

The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the Account already exists prior to creating a new Account. Which organization-wide default should the consultant recommend?

Set Account to Public Read Only and use a criteria-based sharing rule on Opportunity.

Set Account and Opportunity to Public Read Only.

Set Account to Public Read Only, and Opportunity to Private.

Set Account and Opportunity to Private.

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Question # 45

Cloud Kicks recently purchased Salesforce and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to54. forecasted amounts during the pipeline meetings is time consuming, and it's difficult to review all of the committed opportunities within the meeting time.

What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?

Use in-line editing to update the forecast amount for records.

Modify many opportunities at one time in a list view.

Only review non-committed opportunities during the meetings.

Have reps use the Kanban view to move opportunities between stages.

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Question # 46

Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.

What is the best practice a consultant should recommend to the admin?

Build m a test release environment and test changes in Production.

Build in a Developer Sandbox and test changes in Production.

Build in a Developer Sandbox and test changes in a test release environment.

Build m a test release environment and test changes in a test release environment.

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Question # 47

Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.

Which Salesforce feature should the consultant recommend to meet these requirements?

Use a junction object between Accounts and Contacts.

Use the Contacts to Multiple Accounts feature.

Create a custom lookup from Accounts to Contacts.

Create a reverse lookup from Contacts to Accounts.

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Question # 48

Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.

Which solution should the consultant recommend to meet the requirement?

Use Deal Insets to Pipeline Inspection.

Create a screen flow.

Create a Lightning Web Component.