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CRT-271 Exam Dumps - Certification Preparation For Community Cloud Consultants (SU24)

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Question # 25

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

A.

Create a new Case page in Community Builder and include required fields.

B.

Create a Global Action and update the layout to include required fields.

C.

Create a record type for Guest users and associate to the Case page layout.

D.

Create a custom case page for Guest users and add required fields.

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Question # 26

What are the two types of Sharing Models available once you have established a Community?

A.

Community Sharing Model & Portal Sharing Model

B.

Company Sharing Model & Community Sharing Model

C.

Internal Sharing Model & External Sharing Model

D.

Internal Sharing Model & Portal Sharing Model

E.

Partner Sharing Model & Customer Sharing Model

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Question # 27

What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.

A.

Find and install a Visualforce survey app from the AppExchange.

B.

Create a new page, add the standard survey components, and publish.

C.

Build custom Lightning survey components for the template.

D.

Find and install a Lightning survey app from the AppExchange.

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Question # 28

You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?

A.

Community Managers are able to view all Community Users regardless of the organisation-wide defaults

B.

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

C.

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

D.

All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

E.

Community users in the same community can see each other, regardless of the organisation-wide defaults

F.

Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults

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Question # 29

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.• Customer users must be able to collaborate with all Community users.

A.

Create a Sharing Set on the Case object.

B.

Enable Super User access for customer users.

C.

Select the Community User Visibility checkbox.

D.

Set up Delegated Admin access for customer users.

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Question # 30

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers

A.

Select a Customer user record and select the Login option.

B.

Choose Login to the Community as a user from the contact record in Salesforce.

C.

Select the Community from the App Launcher as an internal user.

D.

Log in as a customer to the Community with a Test customer login.

E.

Preview the Community as a specific Community user in the preview mode of the Community builder.

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Question # 31

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

A.

Use Google Analytics to generate the adoption report

B.

Install the Salesforce Community Management AppExchange package

C.

Install the Wave dashboards for Communities

D.

Use Data Loader to download the user data to generate a pivot table in Excel

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Question # 32

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

A.

Enable super user access to contacts for users assigned to the Account sales rep role

B.

Enable super user access in Community Management

C.

Enable super user access in Community Settings

D.

Enable super user access to contacts for assigned users to the Account manager role

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