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CRT-271 Exam Dumps - Certification Preparation For Community Cloud Consultants (SU24)

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Question # 33

Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?

Select one or more of the following:

A.

Enable Knowledge and Articles

B.

Enable Entitlement and Milestone

C.

Enable Case Escalation rules

D.

Enable question-to-case functionality

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Question # 34

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or more of the following:

A.

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B.

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C.

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D.

Redirect users to a custom page displaying a user agreement before users login for the first time

E.

Use login flows to show the user agreement when Community users log in for the first time

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Question # 35

Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers

Select one or more of the following:

A.

Enable multiple languages in the Knowledge language settings

B.

Set up Translation Workbench and ensure translators are assigned

C.

Use the language selector component to let users select their preferred language

D.

Embed a link to Google Translate all pages

E.

Set up custom URLs to route users from country domains to the correct Community pages

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Question # 36

What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.

A.

All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

B.

Community users in the same community can see each other, regardless of the organization-wide defaults.

C.

Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.

D.

Community Managers are able to view all Community Users regardless of the organization-wide defaults

E.

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

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Question # 37

Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?

Select one or more of the following:

A.

Configure Opportunity as the default landing page in Community Settings

B.

Enable the Opportunity page as the landing page in Community Builder

C.

Set the Opportunity object page as the landing page in Community Builder

D.

Add the List View Lightning Component to the Home Page

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Question # 38

Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide mobile capabilities. What type of community best suits Regional Containers needs?

A.

Koa

B.

Visual Force + Tabs

C.

Kookaburra

D.

Aloha

E.

Napili

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Question # 39

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

A.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B.

Create a customer survey using custom Lightning components and add it to the home page.

C.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D.

Enable the article voting property on the Article Content component in the article detail page in the Community Builder

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Question # 40

Where do you go to do this? You wish to edit the Community Head Markup.

A.

Developer Console

B.

Community Builder >> Settings >> Advanced

C.

Community Manager >> Administration >> Settings

D.

Modify the hidden Community Lightning Component which is displayed when editing the community

E.

Upload a HTML static resource named Head Markup

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