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GCP-GC-ADM Exam Dumps - Genesys Cloud Certified Professional - Contact Center Administration

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Question # 9

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

A.

Skills

B.

Additional attribute ratings

C.

Language

D.

Time since the agent became available

E.

Staffing requirements

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